Returns

Yes, you can return most items within 14 days of delivery.

To request a return, please contact us through our Contact page and include your order number and the reason for your return.

Please wait for return instructions before sending any item back. Returns sent without prior approval may not be accepted.

Unless the item arrives damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service, as Kassiani Valor cannot be responsible for items lost or damaged while being returned.

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and clear photographs of the issue.

We will review the situation and work with you to find an appropriate resolution.