Privacy policy

At Kassiani Valor, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, placing an order, or contacting us.

This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.

Information We Collect

When you visit our website or place an order, we may collect information such as:

Your name
Email address
Billing and shipping address
Phone number
Order and transaction details
Information you provide when contacting us
Technical information such as your IP address, browser type, device information, and interactions with our website

We only collect information that is reasonably necessary to operate our website, process orders, provide customer support, and improve your shopping experience.

How We Use Your Information

We may use your information to:

Process and fulfill your orders
Arrange delivery and shipping
Communicate with you about your orders
Respond to questions and customer service requests
Process returns, refunds, or exchanges
Maintain and improve our website and services
Protect our website against fraud, misuse, and unauthorized activity
Comply with applicable legal obligations

If you choose to receive marketing communications from us, we may also use your email address to send information about new products, collections, or updates. You can unsubscribe from marketing communications at any time.

Payments

Payments are processed through third-party payment providers. We do not directly store your full payment card details.

Payment providers may process information necessary to authorize and complete your transaction in accordance with their own privacy policies and security practices.

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand how visitors use the website, and improve our services.

You may be able to control or disable certain cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

Sharing of Information

We do not sell your personal information.

We may share information when necessary with trusted service providers who assist us with operating the website, processing payments, fulfilling and delivering orders, providing technical services, or communicating with customers.

We may also disclose information when required by law, to protect our rights, prevent fraud, or protect the security of our customers and services.

Our online store is operated using third-party technology providers, including Shopify, which provides the infrastructure and services necessary to operate the online store. These providers may process personal information on our behalf as part of providing their services.

Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your Rights

Depending on where you live and the laws that apply to you, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of your information in certain circumstances
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request information about how your personal data is used

To exercise applicable rights or ask questions about your privacy, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites that we do not operate.

We recommend reviewing the privacy policies of any third-party services you use.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable legal requirements.

Any updates will be published on this page with a revised "Last updated" date.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us at:
Email: contact@kassianivalor.com